November
22, 2016
DR-4285-NC
NR
068
FEMA
News Desk: (404) 358-2776
News
Release
After Disaster Recovery Centers Close Help Is
Just a Phone Call Away
RALEIGH,
N.C. – Disaster recovery centers operated by North
Carolina Emergency Management and FEMA are a source of support for Hurricane
Matthew survivors. However, when a center closes, you can still get the help
you need with just a phone call. FEMA will be working with the state and our
other partners as long as we are needed.
Here’s
how you can stay in touch with FEMA – Call us!
Call the
FEMA Helpline at 800-621-3362 for voice, 711 and Video
Relay Service. If you are deaf, hard of hearing or have a speech disability and
use a TTY, call 800-462-7585. These toll-free numbers are open from 7 a.m. to 11 p.m., seven days a week. Help is
available in many languages.
When you call FEMA with questions or for
updated information, you should refer to the nine-digit registration number you received
when you applied for aid. This number is on all correspondence you receive from
FEMA and is a key identifier in tracking assistance requests.
Call us if you change your address or
phone number – even if only temporarily – and update that information with
FEMA.
If you have questions about your
National Flood Insurance Program claim, call FEMA’s Helpline at 800-621-3362 and choose option two.
You
can stay in touch in other ways:
·
Talk
with FEMA’s Disaster Survivor Assistance team members. They are in several affected
areas and are there to answer your questions and provide up-to-date information
regarding your application status, and referrals to help fill any outstanding
needs you may have. They wear identifiable clothing and carry photo
identification.
(MORE)
After
Disaster Recovery Centers Close Help Is Just a Phone Call Away-Page 2
For more information on the North
Carolina recovery, visit the disaster Web page at fema.gov/disaster/4285; or visit the North Carolina Emergency Management website
at readync.org. Follow FEMA on Twitter at @femaregion4 and North Carolina Emergency Management @NCEmergency.
###
Disaster recovery assistance is available without regard
to race, color, religion, nationality, sex, age, disability, English
proficiency or economic status. If you or someone you know has been
discriminated against, call FEMA toll-free at 800-621-3362 or TTY at 800-462-7585.
FEMA’s mission is to support our citizens and first
responders to ensure that as a nation we work together to build, sustain, and
improve our capability to prepare for, protect against, respond to, recover
from, and mitigate all hazards. Follow FEMA on twitter at @femaregion4. Download the FEMA app with tools and
tips to keep you safe before, during, and after disasters.
Dial 2-1-1 or 888-892-1162 to
speak with a trained call specialist about questions you have regarding
Hurricane Matthew; the service is free, confidential and available in any
language. They can help direct you to resources. Call 5-1-1 or 877-511-4662 for
the latest road conditions or check the ReadyNC mobile app, which also has
real-time shelter and evacuation information. For updates on Hurricane Matthew
impacts and relief efforts, go to ReadyNC.org or follow N.C.
Emergency Management on Twitter and Facebook. People or organizations
that want to help ensure North Carolina recovers can visit NCdisasterrelief.org or text NCRecovers to
30306.
The U.S. Small Business Administration (SBA) is the
federal government’s primary source of money for the long-term rebuilding of
disaster-damaged private property. SBA helps homeowners, renters, businesses of
all sizes, and private non-profit organizations fund repairs or rebuilding
efforts and cover the cost of replacing lost or disaster-damaged personal
property. These disaster loans cover losses not fully compensated by insurance
or other recoveries and do not duplicate benefits of other agencies or organizations.
