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Wednesday, September 12, 2018

Hurricane Florence Emergency Management Frequently Asked Questions (FAQ's)

Situational Awareness

Follow us on Facebook “Moore County Public Safety” or at www.moorecountync.gov for specific information about Moore County and its response and recovery efforts. 

You can also download an app at https://readync.org/EN/DOWNLOADAPP.html to assist with situational awareness emergency planning and preparation.

Where/When are shelters?  
Monitor Facebook, www.moorecountync.gov, or Readync.org App for shelter specifics such as opening, closing, locations, and Pet Friendly status, etc.
What to Expect In a Shelter
Shelters are not hotels. They are typically schools or community centers that provide a large hardened area inside a sturdy building. Shelters may be crowded and uncomfortable, with no privacy and no electricity. Shelter volunteers do their best to make you comfortable, but a shelter is not a very comfortable place. If you are able, staying with friends or relatives is a better choice.

Information about which shelters are open in your area will be available through newspapers, television, and radio. Shelter locations can change quickly, so stay informed.



Tips for Staying in Shelters
·         Eat before you arrive, and it is best to bring your own food. Meals may not be available during the first 24 hours.
·         Hundreds of people may be in the shelters, so be prepared to deal with a large cross-section of the community. Only service animals are permitted in public shelters.
·         Bring your identification, valuable papers and medications in their original containers.
·         Stay inside and follow directions that are given for your comfort and safety.
·         Children under the 18 years of age with the exception of emancipated minors must be accompanied by an adult when entering the shelter and remain in the custody of the guardian during the stay.
Where is my nearest shelter?
Shelters are strategically located in each region of the county at school buildings. The decision to open which shelter is made based upon population needs, damage assessments, and reliable infrastructure.

What shelters are pet friendly?
Specific shelters will be designated as Pet Friendly (i.e. Dog and Cats) will be accepted for people staying in the shelter based on supplies and personnel available.
You will need to bring your pets supplies.

* Shelters only provide temporary and basic accommodations. They are not clinics or hotels.
* Space and time are critical during an evacuation. Bring only the necessary supplies to the shelter. And be packed and ready to evacuate when transportation arrives to pick you up.

You are responsible for packing and bringing the following necessary personal items to accommodate your needs for at least 48 hours: * Medications/Medical Supplies: daily prescriptions (Two-week supply). * Oxygen supply, glasses, hearing aids, walker, wheelchair, etc. * Important Papers: personal identification, family phone numbers (local and out of area), copies of prescriptions, doctor's name and phone number. * Personal Items: comfortable, extra clothing, toothbrush, paste, soap, towel, etc. * Comfort Items: blankets, sleeping bag, pillow, lightweight folding chair. * Entertainment Items: books, magazines, cards and games. * Special Dietary Foods (Optional): If you require a special diet, bring non-perishable food and a can opener.
What should I NOT take to a public shelter?
Alcoholic beverages, weapons, drugs and “boom boxes”, radios, and TVs are not allowed in public shelters. Law enforcement will have the authority to search bags and confiscate any items brought into the shelter.






Should we evacuate?
Evacuation is a personal decision for you and your family to make. It includes many variables that only you know about your specific situation such as but not limited to the following:
·         Preparation and planning prior to the event to include items such as a Generator, supplies, non-perishable food, etc. (see Readync.org for a list of these items)
·         Specific location in relation to the hazard (flood zone, high wind zone, trees, debris)
·         Structural stability of your residence (mobile home, brick/block structure)
·         Special Needs or Medically Fragile family members
The simple question is “can you and your family survive on your own for 3-5 days”?
Consider staying with family or friends in a safe zone, hotels, etc.
What should I do about my relative with special medical needs? Oxygen, ventilator, bedridden, etc.
Register them at https://moorecounty.seamlessdocs.com/f/MedicallyFragile prior to the event.
Work with your supplier to ensure that they have emergency response services and that you have extra supplies such as oxygen tanks.
Call 911 if there is a medical emergency or you need immediate assistance.
Call the Moore County Emergency Operations Center at 910-947-6317 for help in non-emergency situations.

Who do I call if I need transportation to a shelter?
Moore County Emergency Operations Center – 910-947-6317

What should I do if my power goes off?
Report it to the Power Company. Calling 911 or the Emergency Operations Center will not help get your service restored.
·         Duke Energy – 1-800-419-6356                      https://outagemap.duke-energy.com/ncsc/default.html
·         Randolph Electric – 1-877-736-2633 https://outages.randolphemc.com/
·         Central Electric – 1-877-766-6769     https://cemcpower.com/outage-center/7/
·         Pee Dee Electric – 1-800-693-0190    https://pdemc.com/content/outage-reporting

Stay clear of downed power lines. Do not cut trees that are in contact with power lines.
Generator safety link              https://www.randolphemc.com/content/generator-safety

Will the fire/police be doing wellness checks?
Public Safety agencies (Police/Fire/EMS) will do everything they can to assist if they have services available.
Please remember that they have emergency responsibilities and duties such as Life Safety so request will be prioritized based on the services we have available during the event.

What if a tree falls on my house?
If someone is injured or trapped, call 911.
The Fire Department will not be able to assist with removing debris or tarping your roof.
You will need to find a contract provider to remove the tree from the structure and make any roof repairs.

What do I do if I have storm related damage to my house?
Complete the Moore County Crisis Track Link -  https://www.crisistrack.com/public/mooreNC/citizenRequest.html so we can send a Damage Assessment Team to evaluate the structural damage.
Take pictures and call your insurance company.

Where can I get water, supplies, propane, gasoline, ice, etc.?
Check the Yellow Pages or internet for providers in your area. 

What should I do about my outside pets?
Make plans to shelter and care for your pets and livestock prior to the storm.
Don’t evacuate and leave them behind.
Contact the Moore County Sheriff’s Department – Animal Operations Division at 910-947-2858 with any additional questions.

Who do I call when I don’t have water or sewer service?
Contact your utility provider!!!  Calling 911 will not help get your service restored.
Boil Water Advisory information        https://www.wikihow.life/Boil-Water
Flushing toilets information                https://www.reference.com/home-garden/can-flush-toilet-running-water-bd77857d0284cd25

Who do I call if I lose Telephone, Cable, etc.
Contact your utility provider!!!  Calling 911 will not help get your service restored.

Road Conditions
Do Not Call 911 for information such as road conditions.
Call 511 or visit the https://tims.ncdot.gov/tims website
Turn Around / Don’t Drown Information - https://www.weather.gov/safety/flood-turn-around-dont-drown

Debris Instructions additional information will be available

Donations
Moore County does not accept donation during a disaster. Please consider giving to non-profits supporting the disaster such as the following:
United Way                                        http://unitedwaymoore.com/

Food, Water, Baby supplies, clothing, etc. can be donated to the following locations
Sandhills / Moore Coalition for Human Care                         https://sandhillscoalition.org/


Volunteers
Moore County does not use volunteers that are not registered and coordinated through NCVOADS.
North Carolina Voluntary Organizations Active in Disaster             https://www.ncvoad.org/cms/

2-1-1 United Way Information Line                 https://www.nc211.org/


Hurricane Safety               https://www.weather.gov/safety/hurricane

Moore County Hazards associated with this event!!!

 Heavy Rainfall & Inland Flooding

Tropical cyclones often produce widespread, torrential rains in excess of 6 inches, which may result in deadly and destructive floods. In fact, flooding is the major threat from tropical cyclones for people living inland. Flash flooding, defined as a rapid rise in water levels, can occur quickly due to intense rainfall. Longer term flooding on rivers and streams can persist for several days after the storm.
When approaching water on a roadway, always remember Turn Around Don't Drown.
Rainfall amounts are not directly related to the strength of tropical cyclones but rather to the speed and size of the storm, as well as the geography of the area. Slower moving and larger storms produce more rainfall. In addition, mountainous terrain enhances rainfall from a tropical cyclone.
Tropical storm-force winds are strong enough to be dangerous to those caught in them.
Hurricaneforce winds, 74 mph or more, can destroy buildings and mobile homes. Debris, such as signs, roofing material, siding and small items left outside become flying missiles during hurricanes.
Falling trees are likely and will result in widespread power outages.

Hurricanes and tropical storms can also produce tornadoes. These tornadoes most often occur in thunderstorms embedded in rain bands well away from the center of the hurricane; however, they can also occur near the eyewall. Usually, tornadoes produced by tropical cyclones are relatively weak and short-lived, but they still pose a significant threat.